Product FAQ

Q) What permissions are Trompe Loeil products? Can they be gifted? Do you support customer modification of Trompe Loeil products?

A) Almost all Trompe Loeil products, including prefabs and skyboxes, are mod/copy/no transfer. This is to give the customer the greatest amount of freedom to modify or adjust a Trompe Loeil product to fit their needs. If you wish to give a Trompe Loeil product as a gift, you can do so by clicking the “Gift” button on any Trompe Loeil vendor, or purchasing/gifting the product on the Marketplace. Alternatively, you can contact Cory Edo for gift certificates deliverable to anyone, in any $L amount.

Support for mod/copy/no trans products includes promptly correcting any errors found in the “out of the box” condition of the product. Unfortunately, we cannot support correction of or implementation of personalized modifications on behalf of the owner.

Q) What is your return policy?

A) Any Trompe Loeil product which is set to mod/copy/no trans – the vast majority of our product line, including all prefabs and skyboxes – is unfortunately non-refundable due to the Second Life permissions system preventing transferring these items back to their original creator. If there are serious unforseen problems with the purchased product, please contact Cory Edo with details and we will work with you to find a solution that satisfies you!

Q) I lost/accidentally deleted my copy-enabled purchase. Can I get a new one?

A) Yes! You can have your purchase re-delivered by using the Redelivery Terminal at the Trompe Loeil main store (at the welcome desk), or drop a notecard to Cory Edo with your purchase information for a personal re-delivery.

 

 

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